Help Center
WE ARE WAITING FOR YOUR CONTACT!
Email us : support@vovoeu.com
The response will be sent to your e-mail address.
Smart Bidet Toilet
In case you experience weak water pressure:
There are changes;
1. For a new built, a newly renovated home, or a home using private well system, it is often found that construction debris, corrosion debris or sands from the well might have blocked the screen inside the inlet water connector of the bidet unit.
=> In these cases, disconnect the hose from the bidet, clean the hose as well as the screen, and reconnect it back.
2. All the connections of the bidet use rubber rings for water tightness. Thus, when you apply too much power to tighten the connections, the rubber ring might be distorted and partly block the hole resulting in weak water pressure, or even might be torn resulting in leakage.
=> We recommend not to use too much power or using heavy tools when fastening to prevent the issue.
Is there max weight for the user?
Max weight for this item is 165kg(363lbs).
What is electrical requirements? Is it energy efficient?
220~240V, 50/60 Hz is necessary for this item. Also the product has a power save mode which uses least amount of energy.
Do you need an electric outlet?
Yes, you need an electric outlet for this item.
How long is the cord?
The cord for this item is 1.2m(4ft).
Is the remote control waterproof?
No. The remote control is not waterproof.
Can the lid auto open function be disabled?
Yes. There is a auto open and close button on the remote for users to turn on and off.
Does the night light turn off in daylight?
LED night light works same as auto open and close as it only operates when there is person nearby the product. It will automatically turn off without any user around the product regardless of daylight. Also, auto LED night light can be turned on and off, same as auto open and close.
How much water does it use per flush?
The item is equipped with smart flush which distinguishes full flush and small flush. For full flush, it uses 6L(1.58GPF) and for small flush, it uses 4L(1.05GPF).
Bidet Seat
Is there max weight for the user?
Max weight for this item is 165kg(363lbs).
What is electrical requirements? Is it energy efficient?
220~240V, 50/60 Hz is necessary for this item. Also the product has a power save mode which uses least amount of energy.
Do you need an electric outlet?
Yes, you need an electric outlet for this item.
How long is the cord?
The cord for this item is 1.2m(4ft).
Is the remote control waterproof?
No. The remote control is not waterproof.
Can the lid auto open function be disabled?
Yes. There is a auto open and close button on the remote for users to turn on and off.
Does the night light turn off in daylight?
LED night light works same as auto open and close as it only operates when there is person nearby the product. It will automatically turn off without any user around the product regardless of daylight. Also, auto LED night light can be turned on and off, same as auto open and close.
How much water does it use per flush?
The item is equipped with smart flush which distinguishes full flush and small flush. For full flush, it uses 6L(1.58GPF) and for small flush, it uses 4L(1.05GPF).
Air purifier
Why the power does not turn on?
Please give the device a minute after plugged in, before turning the power on.
Wind is not coming out.
There is a vinyl protective cover on the filter. Please remove it before using the purifier. Also, check if the filter is properly assembled.
Does the wind power automatically change?
It only changes automatically in AUTO mode.
The wind power is too strong.
Please check conditions of cyclone mode.
Filter replacement period?
Hepa filter approximately 1 year, Cypress wood filter approximately 2 years.
The filter shape has changed.
The filter is sensitive to humidity(water).
The cypress filter lost its scent
The filter will properly function for 2 years regardless of the filter loosing scent.
Help Center
WE ARE WAITING FOR YOUR CONTACT!
Email us : support@vovoeu.com
The response will be sent to your e-mail address.
Smart Bidet Toilet
In case you experience weak water pressure:
There are changes;
1. For a new built, a newly renovated home, or a home using private well system, it is often found that construction debris, corrosion debris or sands from the well might have blocked the screen inside the inlet water connector of the bidet unit.
=> In these cases, disconnect the hose from the bidet, clean the hose as well as the screen, and reconnect it back.
2. All the connections of the bidet use rubber rings for water tightness. Thus, when you apply too much power to tighten the connections, the rubber ring might be distorted and partly block the hole resulting in weak water pressure, or even might be torn resulting in leakage.
=> We recommend not to use too much power or using heavy tools when fastening to prevent the issue.
Is there max weight for the user?
Max weight for this item is 165kg(363lbs).
What is electrical requirements? Is it energy efficient?
220~240V, 50/60 Hz is necessary for this item. Also the product has a power save mode which uses least amount of energy.
Do you need an electric outlet?
Yes, you need an electric outlet for this item.
How long is the cord?
The cord for this item is 1.2m(4ft).
Is the remote control waterproof?
No. The remote control is not waterproof.
Can the lid auto open function be disabled?
Yes. There is a auto open and close button on the remote for users to turn on and off.
Does the night light turn off in daylight?
LED night light works same as auto open and close as it only operates when there is person nearby the product. It will automatically turn off without any user around the product regardless of daylight. Also, auto LED night light can be turned on and off, same as auto open and close.
How much water does it use per flush?
The item is equipped with smart flush which distinguishes full flush and small flush. For full flush, it uses 6L(1.58GPF) and for small flush, it uses 4L(1.05GPF).
Bidet Seat
Is there max weight for the user?
Max weight for this item is 165kg(363lbs).
What is electrical requirements? Is it energy efficient?
220~240V, 50/60 Hz is necessary for this item. Also the product has a power save mode which uses least amount of energy.
Do you need an electric outlet?
Yes, you need an electric outlet for this item.
How long is the cord?
The cord for this item is 1.2m(4ft).
Is the remote control waterproof?
No. The remote control is not waterproof.
Can the lid auto open function be disabled?
Yes. There is a auto open and close button on the remote for users to turn on and off.
Does the night light turn off in daylight?
LED night light works same as auto open and close as it only operates when there is person nearby the product. It will automatically turn off without any user around the product regardless of daylight. Also, auto LED night light can be turned on and off, same as auto open and close.
How much water does it use per flush?
The item is equipped with smart flush which distinguishes full flush and small flush. For full flush, it uses 6L(1.58GPF) and for small flush, it uses 4L(1.05GPF).
Air purifier
Why the power does not turn on?
Please give the device a minute after plugged in, before turning the power on.
Wind is not coming out.
There is a vinyl protective cover on the filter. Please remove it before using the purifier. Also, check if the filter is properly assembled.
Does the wind power automatically change?
It only changes automatically in AUTO mode.
The wind power is too strong.
Please check conditions of cyclone mode.
Filter replacement period?
Hepa filter approximately 1 year, Cypress wood filter approximately 2 years.
The filter shape has changed.
The filter is sensitive to humidity(water).
The cypress filter lost its scent
The filter will properly function for 2 years regardless of the filter loosing scent.