Shopping Cart

Your cart is empty

Continue Shopping

Foot & Body Dryer

Frequently Asked Questions

The power is not turning on.

In the following cases, the device may not operate normally:

1. If the power is not coming into the outlet being used:
Please plug in another electronic device to confirm if power is coming in. If it operates normally, unplug the power cord of the dryer, wait for 1 minute, then plug it in again to reset the dryer.

2 .If the power is not coming into the dryer:
Press the power button to check if power is coming into the dryer.

3. If it doesn't operate when stepping onto the platform:
Our dryer automatically operates when detecting a weight of over 10kg. (For children weighing less than 10kg, please operate it manually. Manual mode: Press the power for more than 3 seconds without stepping onto the platform.)

4. If a child (weighing less than 10kg) has used it:
Please operate it in manual mode. (Manual mode: Press the power for more than 3 seconds without stepping onto the platform.)

The scale isn't functioning properly.
The scale isn't accurate.

In the following cases, the device may not operate normally:

1.If the dryer isn't level:
Please adjust the dryer to be level.
(Using the dryer on cushioned surfaces like carpets may cause errors in weight measurement.)

2. If a child (weighing less than 10kg) has used the device:
Our dryer operates from 10kg and above, so it won't detect the weight of children weighing less than 10kg.

3. If the unit setting isn't correct:
Please change the unit setting.
Press and hold the SCALE button for 3 seconds to change the unit of the scale (kg, lb).

The operational noise is loud.

In the following cases, the device may not operate normally:

1.If the wind volume is set to HIGH:
Please touch the airflow button on the control panel to change HIGH to LOW.

2. If the air outlet on the platform is blocked:
Please remove any foreign objects or dust from the air outlet.

3. If the rear air inlet is blocked:
Please remove any foreign objects or dust from the rear air inlet.

There is an odor when using it.

There is an odor when using it.

TCB-090SA, TCB-090S

User Manual

Installation Guide
(French)

Quick Guide
(Remote Controller)

VB-4000SE, VB-4100SR, VB-6000SE, VB-6100SR

Installation Guide

User Manual

Quick Guide

M-001, M-002, M-003

M-001 / User manual

M-002 / User manual

M-003 / User manual

Quick Guide

BD-7700W, BD-7700B, BD-7700G

User Manual

Quick Guide

If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.

Foot & Body Dryer

Frequently Asked Questions

The power is not turning on.

In the following cases, the device may not operate normally:

1. If the power is not coming into the outlet being used:
Please plug in another electronic device to confirm if power is coming in. If it operates normally, unplug the power cord of the dryer, wait for 1 minute, then plug it in again to reset the dryer.

2 .If the power is not coming into the dryer:
Press the power button to check if power is coming into the dryer.

3. If it doesn't operate when stepping onto the platform:
Our dryer automatically operates when detecting a weight of over 10kg. (For children weighing less than 10kg, please operate it manually. Manual mode: Press the power for more than 3 seconds without stepping onto the platform.)

4. If a child (weighing less than 10kg) has used it:
Please operate it in manual mode. (Manual mode: Press the power for more than 3 seconds without stepping onto the platform.)

The scale isn't functioning properly.
The scale isn't accurate.

In the following cases, the device may not operate normally:

1.If the dryer isn't level:
Please adjust the dryer to be level.
(Using the dryer on cushioned surfaces like carpets may cause errors in weight measurement.)

2. If a child (weighing less than 10kg) has used the device:
Our dryer operates from 10kg and above, so it won't detect the weight of children weighing less than 10kg.

3. If the unit setting isn't correct:
Please change the unit setting.
Press and hold the SCALE button for 3 seconds to change the unit of the scale (kg, lb).

The operational noise is loud.

In the following cases, the device may not operate normally:

1.If the wind volume is set to HIGH:
Please touch the airflow button on the control panel to change HIGH to LOW.

2. If the air outlet on the platform is blocked:
Please remove any foreign objects or dust from the air outlet.

3. If the rear air inlet is blocked:
Please remove any foreign objects or dust from the rear air inlet.

There is an odor when using it.

There is an odor when using it.

TCB-090SA, TCB-090S

User Manual

Installation Guide
(French)

Quick Guide
(Remote Controller)

VB-4000SE, VB-4100SR, VB-6000SE, VB-6100SR

Installation Guide

User Manual

Quick Guide

M-001, M-002, M-003

M-001 / User manual

M-002 / User manual

M-003 / User manual

Quick Guide

BD-7700W, BD-7700B, BD-7700G

User Manual

Quick Guide

If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.