Air Purifier
Frequently Asked Questions
- Questions
- User Manual
- Tower Type
- Small Type
- Portable Type
The power is not turning on.
In the following cases, the device may not operate normally:
1. Check the power outlet you are using:
Try plugging in another electronic device to verify if electricity is flowing into the outlet. If it operates normally, disconnect the air purifier's power cord for a minute before reconnecting it to reset the device.
2. Ensure the air purifier's power is on:
Press the power button to see if the air purifier turns on.
3. If you've moved the product:
Check the power cord to ensure it's properly connected. (It might have slightly come loose, so try reconnecting it securely.)
* Note: The power cord is designed to detach for safety reasons.
4. If the filter cover is detached:
Reattach the filter cover.
* If the filter cover is not properly secured, the status indicator will display E2, and the product will not operate.
If the issue persists despite these methods, please contact our chatbot for assistance.
The wind speed is weak.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If the filter is not correctly installed:
Ensure that the filter is properly installed before use.
3. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
4. If the fan speed setting is in Auto mode or Sleep mode:
Change the fan speed setting to Manual mode or Cyclone mode before use.
If the issue persists despite these methods, please contact our chatbot for assistance.
The air quality indicator remains unchanged.
In the following cases, the device may not operate normally:
1. If the sensor is obstructed by a wall or obstacle:
Please ensure to leave a distance of at least 10cm at the rear and 20cm on each side when using.
2. If the dust sensor is heavily covered with dust:
Please clean the dust sensor.
If the issue persists despite these methods, please contact our chatbot for assistance.
E2 error is displayed.
In the following cases, the device may not operate normally:
1.If the filter cover is detached:
Please attach it properly.
* If the filter cover is not properly secured, the product will not operate, and an E2 error code will be displayed.
If the issue persists despite these methods, please contact our chatbot for assistance.
Sleep mode isn't working.
In the following cases, the device may not operate normally:
*Our air purifier switches to Sleep Mode based on sensor only during Auto Mode.
1. When the surrounding area is bright:
During Auto Mode operation, please darken the area around the light sensor.
* If the area around the light sensor remains dark after setting it to Auto Mode, it will switch to Sleep Mode after approximately 10 seconds.
If the issue persists despite these methods, please contact our chatbot for assistance.
The noise during operation is loud.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
3. If the fan speed setting is in Auto Mode or Cyclone Mode:
Adjust the fan speed setting to levels 1 to 3 before use.
*In Auto Mode, the fan speed adjusts automatically according to the level of air pollution, leading to variations in operational noise.
If the issue persists despite these methods, please contact our chatbot for assistance.
There is a noise that sounds like something is getting caught during operation.
In the following cases, the device may not operate normally:
1. If the appliance isn't level:
Please ensure it's placed on a flat surface. (Uneven floors may cause the appliance to tilt, leading to noise as the fan contacts the internal wall while attempting to maintain its rotation axis.)
2. If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
If the issue persists despite these methods, please contact our chatbot for assistance.
The odor is coming from the air vent.
In the following cases, the device may not operate normally:
1.If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
2. If the filter is heavily covered with dust:
An accumulation of dust on the filter can cause odors. Please use a vacuum cleaner to remove dust from the filter.
3. If the air purifier was previously used in the kitchen or a smoking area:
Filters are designed to absorb odors, so they might temporarily retain odors from previous usage. However, these odors will gradually diminish with time.
*Residual odors from previous locations may linger.
If the issue persists despite these methods, please contact our chatbot for assistance.
How often should the filter be replaced?
The replacement cycle for the circular HEPA filter is one year.
After turning on the power, the filter remaining indicator will display the remaining duration before the circular HEPA filter needs replacement for 5 seconds.
The power is not turning on.
In the following cases, the device may not operate normally:
1. Check the power outlet you are using:
Try plugging in another electronic device to verify if electricity is flowing into the outlet. If it operates normally, disconnect the air purifier's power cord for a minute before reconnecting it to reset the device.
2. Ensure the air purifier's power is on:
Press the power button to see if the air purifier turns on.
3. If you've moved the product:
Check the power cord to ensure it's properly connected. (It might have slightly come loose, so try reconnecting it securely.)
* Note: The power cord is designed to detach for safety reasons.
If the issue persists despite these methods, please contact our chatbot for assistance.
The wind speed is weak.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If the filter is not correctly installed:
Ensure that the filter is properly installed before use.
3. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
4. If the fan speed setting is in Auto mode or Sleep mode:
Change the fan speed setting to Manual mode or Cyclone mode before use.
If the issue persists despite these methods, please contact our chatbot for assistance.
Sleep mode isn't working.
In the following cases, the device may not operate normally:
*Our air purifier switches to Sleep Mode based on sensor only during Auto Mode.
1. When the surrounding area is bright:
During Auto Mode operation, please darken the area around the light sensor.
* After setting to Auto mode, if the area around the light sensor is dark, it will switch to Sleep & Eco mode after about 10 seconds.
If the issue persists despite these methods, please contact our chatbot for assistance.
The noise during operation is loud.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
3. If the fan speed setting is in Auto Mode or Cyclone Mode:
Adjust the fan speed setting to levels 1 to 3 before use.
*In Auto Mode, the fan speed adjusts automatically according to the level of air pollution, leading to variations in operational noise.
If the issue persists despite these methods, please contact our chatbot for assistance.
There is a noise that sounds like something is getting caught during operation.
In the following cases, the device may not operate normally:
1. Check the connection status of the product's legs.
Ensure that there are no incorrectly connected areas between the main body and the legs.
2. If the appliance isn't level:
Please ensure it's placed on a flat surface.
(Uneven floors may cause the appliance to tilt, leading to noise as the fan contacts the internal wall while attempting to maintain its rotation axis.)
3. If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
If the issue persists despite these methods, please contact our chatbot for assistance.
The odor is coming from the air vent.
In the following cases, the device may not operate normally:
1.If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
2. If the filter is heavily covered with dust:
An accumulation of dust on the filter can cause odors. Please use a vacuum cleaner to remove dust from the filter.
3. If the air purifier was previously used in the kitchen or a smoking area:
Filters are designed to absorb odors, so they might temporarily retain odors from previous usage. However, these odors will gradually diminish with time.
*Residual odors from previous locations may linger.
If the issue persists despite these methods, please contact our chatbot for assistance.
How often should the filter be replaced?
The replacement cycle for the circular HEPA filter is one year
The power is not turning on.
In the following cases, the device may not operate normally:
1. Check the vehicle's USB socket.
Ensure that other USB devices connected to the vehicle's USB socket are functioning properly.
2. Check the USB cable.
Verify the connection between the product and the USB cable.
* Please use the USB cable provided with the product.
3. If the product is turned off.
Press and hold the power button for 3 seconds to turn on the power.
* You can press and hold the power button for 3 seconds to turn the power on/off.
If the issue persists despite these methods, please contact our chatbot for assistance.
The wind speed is weak.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter after purchasing the product.
2. If the filter is not correctly installed:
Ensure that the filter is properly installed before use.
3. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
4. If the fan speed is set to level 1:
Please adjust the fan speed to levels 2-3 before use.
If the issue persists despite these methods, please contact our chatbot for assistance.
The odor is coming from the air vent.
In the following cases, the device may not operate normally:
1.If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
2. If the filter is heavily covered with dust:
An accumulation of dust on the filter can cause odors. Please use a vacuum cleaner to remove dust from the filter.
3. If the air purifier was previously used in the kitchen or a smoking area:
Filters are designed to absorb odors, so they might temporarily retain odors from previous usage. However, these odors will gradually diminish with time.
*Residual odors from previous locations may linger.
If the issue persists despite these methods, please contact our chatbot for assistance.
How often should the filter be replaced?
The replacement cycle for the circular HEPA filter is one year.
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- Bidet Seat
- Air Purifier
- Foot&Body Dryer
TCB-090SA, TCB-090S
Installation Guide
User Manual
Quick Guide
Installation Guide
(French)
Quick Guide
(Remote Controller)
VB-4000SE, VB-4100SR, VB-6000SE, VB-6100SR
Installation Guide
User Manual
Quick Guide
M-001, M-002, M-003
M-001 / User manual
M-002 / User manual
M-003 / User manual
Quick Guide
BD-7700W, BD-7700B, BD-7700G
User Manual
Quick Guide
If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.
Air Purifier
Frequently Asked Questions
- Questions
- User Manual
- Tower Type
- Small Type
- Portable Type
The power is not turning on.
In the following cases, the device may not operate normally:
1. Check the power outlet you are using:
Try plugging in another electronic device to verify if electricity is flowing into the outlet. If it operates normally, disconnect the air purifier's power cord for a minute before reconnecting it to reset the device.
2. Ensure the air purifier's power is on:
Press the power button to see if the air purifier turns on.
3. If you've moved the product:
Check the power cord to ensure it's properly connected. (It might have slightly come loose, so try reconnecting it securely.)
* Note: The power cord is designed to detach for safety reasons.
4. If the filter cover is detached:
Reattach the filter cover.
* If the filter cover is not properly secured, the status indicator will display E2, and the product will not operate.
If the issue persists despite these methods, please contact our chatbot for assistance.
The wind speed is weak.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If the filter is not correctly installed:
Ensure that the filter is properly installed before use.
3. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
4. If the fan speed setting is in Auto mode or Sleep mode:
Change the fan speed setting to Manual mode or Cyclone mode before use.
If the issue persists despite these methods, please contact our chatbot for assistance.
The air quality indicator remains unchanged.
In the following cases, the device may not operate normally:
1. If the sensor is obstructed by a wall or obstacle:
Please ensure to leave a distance of at least 10cm at the rear and 20cm on each side when using.
2. If the dust sensor is heavily covered with dust:
Please clean the dust sensor.
If the issue persists despite these methods, please contact our chatbot for assistance.
E2 error is displayed.
In the following cases, the device may not operate normally:
1.If the filter cover is detached:
Please attach it properly.
* If the filter cover is not properly secured, the product will not operate, and an E2 error code will be displayed.
If the issue persists despite these methods, please contact our chatbot for assistance.
Sleep mode isn't working.
In the following cases, the device may not operate normally:
*Our air purifier switches to Sleep Mode based on sensor only during Auto Mode.
1. When the surrounding area is bright:
During Auto Mode operation, please darken the area around the light sensor.
* If the area around the light sensor remains dark after setting it to Auto Mode, it will switch to Sleep Mode after approximately 10 seconds.
If the issue persists despite these methods, please contact our chatbot for assistance.
The noise during operation is loud.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
3. If the fan speed setting is in Auto Mode or Cyclone Mode:
Adjust the fan speed setting to levels 1 to 3 before use.
*In Auto Mode, the fan speed adjusts automatically according to the level of air pollution, leading to variations in operational noise.
If the issue persists despite these methods, please contact our chatbot for assistance.
There is a noise that sounds like something is getting caught during operation.
In the following cases, the device may not operate normally:
1. If the appliance isn't level:
Please ensure it's placed on a flat surface. (Uneven floors may cause the appliance to tilt, leading to noise as the fan contacts the internal wall while attempting to maintain its rotation axis.)
2. If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
If the issue persists despite these methods, please contact our chatbot for assistance.
The odor is coming from the air vent.
In the following cases, the device may not operate normally:
1.If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
2. If the filter is heavily covered with dust:
An accumulation of dust on the filter can cause odors. Please use a vacuum cleaner to remove dust from the filter.
3. If the air purifier was previously used in the kitchen or a smoking area:
Filters are designed to absorb odors, so they might temporarily retain odors from previous usage. However, these odors will gradually diminish with time.
*Residual odors from previous locations may linger.
If the issue persists despite these methods, please contact our chatbot for assistance.
How often should the filter be replaced?
The replacement cycle for the circular HEPA filter is one year.
After turning on the power, the filter remaining indicator will display the remaining duration before the circular HEPA filter needs replacement for 5 seconds.
The power is not turning on.
In the following cases, the device may not operate normally:
1. Check the power outlet you are using:
Try plugging in another electronic device to verify if electricity is flowing into the outlet. If it operates normally, disconnect the air purifier's power cord for a minute before reconnecting it to reset the device.
2. Ensure the air purifier's power is on:
Press the power button to see if the air purifier turns on.
3. If you've moved the product:
Check the power cord to ensure it's properly connected. (It might have slightly come loose, so try reconnecting it securely.)
* Note: The power cord is designed to detach for safety reasons.
If the issue persists despite these methods, please contact our chatbot for assistance.
The wind speed is weak.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If the filter is not correctly installed:
Ensure that the filter is properly installed before use.
3. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
4. If the fan speed setting is in Auto mode or Sleep mode:
Change the fan speed setting to Manual mode or Cyclone mode before use.
If the issue persists despite these methods, please contact our chatbot for assistance.
Sleep mode isn't working.
In the following cases, the device may not operate normally:
*Our air purifier switches to Sleep Mode based on sensor only during Auto Mode.
1. When the surrounding area is bright:
During Auto Mode operation, please darken the area around the light sensor.
* After setting to Auto mode, if the area around the light sensor is dark, it will switch to Sleep & Eco mode after about 10 seconds.
If the issue persists despite these methods, please contact our chatbot for assistance.
The noise during operation is loud.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter and the plastic wrapping from the circular filter after purchasing the product.
2. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
3. If the fan speed setting is in Auto Mode or Cyclone Mode:
Adjust the fan speed setting to levels 1 to 3 before use.
*In Auto Mode, the fan speed adjusts automatically according to the level of air pollution, leading to variations in operational noise.
If the issue persists despite these methods, please contact our chatbot for assistance.
There is a noise that sounds like something is getting caught during operation.
In the following cases, the device may not operate normally:
1. Check the connection status of the product's legs.
Ensure that there are no incorrectly connected areas between the main body and the legs.
2. If the appliance isn't level:
Please ensure it's placed on a flat surface.
(Uneven floors may cause the appliance to tilt, leading to noise as the fan contacts the internal wall while attempting to maintain its rotation axis.)
3. If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
If the issue persists despite these methods, please contact our chatbot for assistance.
The odor is coming from the air vent.
In the following cases, the device may not operate normally:
1.If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
2. If the filter is heavily covered with dust:
An accumulation of dust on the filter can cause odors. Please use a vacuum cleaner to remove dust from the filter.
3. If the air purifier was previously used in the kitchen or a smoking area:
Filters are designed to absorb odors, so they might temporarily retain odors from previous usage. However, these odors will gradually diminish with time.
*Residual odors from previous locations may linger.
If the issue persists despite these methods, please contact our chatbot for assistance.
How often should the filter be replaced?
The replacement cycle for the circular HEPA filter is one year.
The power is not turning on.
In the following cases, the device may not operate normally:
1. Check the vehicle's USB socket.
Ensure that other USB devices connected to the vehicle's USB socket are functioning properly.
2. Check the USB cable.
Verify the connection between the product and the USB cable.
* Please use the USB cable provided with the product.
3. If the product is turned off.
Press and hold the power button for 3 seconds to turn on the power.
* You can press and hold the power button for 3 seconds to turn the power on/off.
If the issue persists despite these methods, please contact our chatbot for assistance.
The wind speed is weak.
In the following cases, the device may not operate normally:
1. If the filter packaging is not removed:
Please remove the protective film from the cypress wood filter after purchasing the product.
2. If the filter is not correctly installed:
Ensure that the filter is properly installed before use.
3. If there is a lot of dust accumulated on the filter:
Dust buildup on the filter can result in increased noise levels. Please use a vacuum cleaner to remove the accumulated dust from the filter.
4. If the fan speed is set to level 1:
Please adjust the fan speed to levels 2-3 before use.
If the issue persists despite these methods, please contact our chatbot for assistance.
The odor is coming from the air vent.
In the following cases, the device may not operate normally:
1.If there are foreign substances in the air outlet or filter compartment:
Please the air outlet and filter compartment for any foreign substances and remove them.
2. If the filter is heavily covered with dust:
An accumulation of dust on the filter can cause odors. Please use a vacuum cleaner to remove dust from the filter.
3. If the air purifier was previously used in the kitchen or a smoking area:
Filters are designed to absorb odors, so they might temporarily retain odors from previous usage. However, these odors will gradually diminish with time.
*Residual odors from previous locations may linger.
If the issue persists despite these methods, please contact our chatbot for assistance.
How often should the filter be replaced?
The replacement cycle for the circular HEPA filter is one year.
- Bidet Toilet
- Bidet Seat
- Air Purifier
- Foot&Body Dryer