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Smart Bidet Toilet

Customer Support

Flushing Issue

Q: What should I do if I am experiencing a flushing issue with my bidet toilet?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the auto flush function is not working?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do when the water is not filling the ceramic bowl?

1️⃣Proceed with the Internal Checklist (advanced troubleshooting and parts inspection) and identify the parts required.

👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.

 

Auto Lid Issue

Q: What should I do if the automatic open and close function of my bidet feels too sensitive?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the seat does not lift up properly and makes a squeaking noise?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the seat cover does not lift up properly and makes a squeaking noise?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Leaking Issue

Q: Why is water leaking from the nozzle area of the bidet seat?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if water is leaking from the back, bottom, or side of the upper unit?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: Why is the bidet toilet leaking from nozzle area when it is not plugged in?

1️⃣Proceed with the External & Internal Checklist.

👉 If the issue still continues after checking the Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Q: Why is the bidet toilet leaking from the rim when it is not plugged in?

1️⃣ Start with the INTERNAL CHECKLIST (advanced troubleshooting and parts inspection) and identify the parts required.

👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.

 

Nozzle Issue

Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle does not retract after use?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle extends only halfway?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if only the rhythm mode does not operate?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle does not extend during regular functions but only comes out when using the nozzle cleaning function?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Warm Water Issue

Q: What should I do if the water temperature is not working properly?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Water Pressure Issue

Q: What should I do if the nozzle water pressure feels too strong?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle water pressure feels too weak?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle extends but no water comes out?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle water pressure suddenly feels too strong?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

LED Issue

Q: What should I do if the LED function is not working at all?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Heated Seat Issue

Q: What should I do if the heated seat is not working?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Dryer Issue

Q: What should I do if the dryer is not working properly?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Deodorization Issue

Q: What should I do if the deodorizer is not working?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if I hear noise when seated on the bidet toilet?

1️⃣Proceed with the External Checklist (basic troubleshooting).

👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Power Issue

Q: What should I do if the bidet has no power?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Remote Control Issue

Q: What should I do if the remote control is not working properly?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

ETC

Q: What should I do if the circuit breaker keeps tripping when using bidet functions?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the light flickers when using the bidet?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if there is an odor coming from the toilet?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if I want to clean the strainer filter?

1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).

👉 If the issue still continues, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Q: What Should I Do If the Water Pressure in My Home Is Low?

1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).

👉 If the issue still continues, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Q: What Should I Do If Water Does Not Drain Properly?

1️⃣Proceed with the Internal Checklist.

👉 If the issue still continues, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

TCB-090SA, TCB-090S

User Manual

Quick Guide

Installation Guide
(French)

Quick Guide
(Remote Controller)

If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.

Smart Bidet Toilet

Customer Support

Flushing Issue

Q: What should I do if I am experiencing a flushing issue with my bidet toilet?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the auto flush function is not working?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do when the water is not filling the ceramic bowl?

1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).

👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Auto Lid Issue

Q: What should I do if the automatic open and close function of my bidet feels too sensitive?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the seat does not lift up properly and makes a squeaking noise?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the seat cover does not lift up properly and makes a squeaking noise?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Leaking Issue

Q: Why is water leaking from the nozzle area of the bidet seat?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if water is leaking from the back, bottom, or side of the upper unit?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: Why is the bidet toilet leaking from nozzle area when it is not plugged in?

1️⃣Proceed with the External & Internal Checklist.

👉 If the issue still continues after checking the Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Q: Why is the bidet toilet leaking from the rim when it is not plugged in?

1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).

👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Nozzle Issue

Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle does not retract after use?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle extends only halfway?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if only the rhythm mode does not operate?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle does not extend during regular functions but only comes out when using the nozzle cleaning function?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Warm Water Issue

Q: What should I do if the water temperature is not working properly?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Water Pressure Issue

Q: What should I do if the nozzle water pressure feels too strong?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle water pressure feels too weak?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle extends but no water comes out?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the nozzle water pressure suddenly feels too strong?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

LED Issue

Q: What should I do if the LED function is not working at all?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Heated Seat Issue

Q: What should I do if the heated seat is not working?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Dryer Issue

Q: What should I do if the dryer is not working properly?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Deodorization Issue

Q: What should I do if the deodorizer is not working?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if I hear noise when seated on the bidet toilet?

1️⃣Proceed with the External Checklist (basic troubleshooting).

👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Power Issue

Q: What should I do if the bidet has no power?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Remote Control Issue

Q: What should I do if the remote control is not working properly?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

ETC

Q: What should I do if the circuit breaker keeps tripping when using bidet functions?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if the light flickers when using the bidet?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if there is an odor coming from the toilet?

1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).

2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.

👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.

 

Q: What should I do if I want to clean the strainer filter?

1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).

👉 If the issue still continues, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Q: What Should I Do If the Water Pressure in My Home Is Low?

1️⃣Proceed with the External & Internal Checklist (basic troubleshooting).

👉 If the issue still continues, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

Q: What Should I Do If Water Does Not Drain Properly?

1️⃣Proceed with the Internal Checklist.

👉 If the issue still continues, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.

TCB-090SA, TCB-090S

User Manual

Quick Guide

Installation Guide
(French)

Quick Guide
(Remote Controller)

If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.

CS-Smart Bidet Toilet