Smart Bidet Toilet
Customer Support
- Questions
- User Manual
Flushing Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the auto flush function is not working?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do when the water is not filling the ceramic bowl?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the seat does not lift up properly and makes a squeaking noise?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the seat cover does not lift up properly and makes a squeaking noise?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Leaking Issue
Q: Why is water leaking from the nozzle area of the bidet seat?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if water is leaking from the back, bottom, or side of the upper unit?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: Why is the bidet toilet leaking from nozzle area when it is not plugged in?
1️⃣Proceed with the External & Internal Checklist.
👉 If the issue still continues after checking the Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: Why is the bidet toilet leaking from the rim when it is not plugged in?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Nozzle Issue
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle does not extend during regular functions but only comes out when using the nozzle cleaning function?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Warm Water Issue
Q: What should I do if the water temperature is not working properly?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle water pressure feels too weak?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle extends but no water comes out?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle water pressure suddenly feels too strong?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
LED Issue
Q: What should I do if the LED function is not working at all?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Dryer Issue
Q: What should I do if the dryer is not working properly?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Deodorization Issue
Q: What should I do if the deodorizer is not working?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if I hear noise when seated on the bidet toilet?
1️⃣Proceed with the External Checklist (basic troubleshooting).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Power Issue
Q: What should I do if the bidet has no power?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Remote Control Issue
Q: What should I do if the remote control is not working properly?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
ETC
Q: What should I do if the circuit breaker keeps tripping when using bidet functions?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the light flickers when using the bidet?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if there is an odor coming from the toilet?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
- Bidet Toilet
TCB-090SA, TCB-090S
Installation Guide
(French)
Quick Guide
(Remote Controller)
If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.
Smart Bidet Toilet
Customer Support
- Questions
- User Manual
Flushing Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the auto flush function is not working?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do when the water is not filling the ceramic bowl?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the seat does not lift up properly and makes a squeaking noise?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the seat cover does not lift up properly and makes a squeaking noise?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Leaking Issue
Q: Why is water leaking from the nozzle area of the bidet seat?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if water is leaking from the back, bottom, or side of the upper unit?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: Why is the bidet toilet leaking from nozzle area when it is not plugged in?
1️⃣Proceed with the External & Internal Checklist.
👉 If the issue still continues after checking the Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: Why is the bidet toilet leaking from the rim when it is not plugged in?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Nozzle Issue
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle does not extend during regular functions but only comes out when using the nozzle cleaning function?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Warm Water Issue
Q: What should I do if the water temperature is not working properly?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle water pressure feels too weak?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle extends but no water comes out?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the nozzle water pressure suddenly feels too strong?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
LED Issue
Q: What should I do if the LED function is not working at all?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Dryer Issue
Q: What should I do if the dryer is not working properly?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Deodorization Issue
Q: What should I do if the deodorizer is not working?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if I hear noise when seated on the bidet toilet?
1️⃣Proceed with the External Checklist (basic troubleshooting).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Power Issue
Q: What should I do if the bidet has no power?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Remote Control Issue
Q: What should I do if the remote control is not working properly?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
ETC
Q: What should I do if the circuit breaker keeps tripping when using bidet functions?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if the light flickers when using the bidet?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if there is an odor coming from the toilet?
1️⃣Start with the External Checklist (basic troubleshooting).
2️⃣If the issue is not resolved, proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking External Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
- Bidet Toilet