Foot & Body Dryer
Customer Support
- Questions
- User Manual
The power is not turning on.
In the following cases, the device may not operate normally:
1. If the power is not coming into the outlet being used:
Please plug in another electronic device to confirm if power is coming in. If it operates normally, unplug the power cord of the dryer, wait for 1 minute, then plug it in again to reset the dryer.
2 .If the power is not coming into the dryer:
Press the power button to check if power is coming into the dryer.
3. If it doesn't operate when stepping onto the platform:
Our dryer automatically operates when detecting a weight of over 10kg. (For children weighing less than 10kg, please operate it manually. Manual mode: Press the power for more than 3 seconds without stepping onto the platform.)
4. If a child (weighing less than 10kg) has used it:
Please operate it in manual mode. (Manual mode: Press the power for more than 3 seconds without stepping onto the platform.)
The scale isn't functioning properly.
The scale isn't accurate.
In the following cases, the device may not operate normally:
1.If the dryer isn't level:
Please adjust the dryer to be level.
(Using the dryer on cushioned surfaces like carpets may cause errors in weight measurement.)
2. If a child (weighing less than 10kg) has used the device:
Our dryer operates from 10kg and above, so it won't detect the weight of children weighing less than 10kg.
3. If the unit setting isn't correct:
Please change the unit setting.
Press and hold the SCALE button for 3 seconds to change the unit of the scale (kg, lb).
The operational noise is loud.
In the following cases, the device may not operate normally:
1.If the wind volume is set to HIGH:
Please touch the airflow button on the control panel to change HIGH to LOW.
2. If the air outlet on the platform is blocked:
Please remove any foreign objects or dust from the air outlet.
3. If the rear air inlet is blocked:
Please remove any foreign objects or dust from the rear air inlet.
There is an odor when using it.
There is an odor when using it.
If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.
Foot & Body Dryer
Customer Support
- Questions
- User Manual