Bidet Toilet Seat
Customer Support
- Questions
- User Manual
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Place your hand on the seat sensor and press the Posterior or Feminine button on the remote/side panel to see if the unit is functional.
2. Check if the mesh filter is blocked by debris, which could obstruct the water supply. (Refer to the attached file, External Checklist #2)
3. Inspect the hose connections to see if the rubber packing is blocked by debris. (Refer to the attached file, External Checklist #3)
4. Ensure the stainless steel cover is properly aligned. (Refer to the attached file, External Checklist #4)
5. Check if the T-connector is 7/8 x 7/8 x 1/2. If so, replace it with a 3/8 x 3/8 x 1/2 T-connector. (Refer to the attached file, External Checklist #5)
👉 If the nozzle is still stuck after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Press the nozzle cleaning button to check if the nozzle extends, then press it again to ensure it retracts.
3. Place your hand on the seat sensor (as shown in the photo), then press the Posterior or Feminine button on the remote to confirm if the unit is functional.
4. Clean the Main Strainer Filter to remove any debris. (Refer to the attached file, External Checklist #2)
5. Remove the water pressure regulator if installed. (Refer to the attached file, External Checklist #3)
👉 If no water comes out even after performing these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the nozzle water pressure feels too weak?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the water pressure to the highest level again on the remote/side panel and test the function.
2. After using the Turbo function, note that the water pressure automatically resets to level 1 when switching to Wash or Bidet. Please use the water pressure increase button to adjust the strength.
3. Check if the mesh filter is blocked by debris. If so, remove and clean the mesh filter. (Refer to the attached file, External Checklist #2)
4. Inspect the hose connections to see if the rubber packing is blocked by debris. (Refer to the attached file, External Checklist #3)
5. Ensure the stainless steel nozzle cover is not blocking the water flow. (Refer to the attached file, External Checklist #4)
6. Replace the T-connector if necessary. (Refer to the attached file, External Checklist #5)
7. Remove the mesh filter if required. (Refer to the attached file, External Checklist #6)
8. If water pressure is still weak, consider increasing your household water pressure.
👉 If the issue persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Nozzle Issue
Q: What should I do if the nozzle is stuck and does not move when I press the bidet function?
A:
Please follow the steps below to check external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in and wait a few minutes to check if the POWER LED is steady (not blinking).
2. Press the nozzle cleaning button to confirm the nozzle extends, then press it again to ensure it retracts.
3. Place your hand on the seat sensor (as shown in the attached photo), then press the posterior or feminine button on the remote/side panel to see if the unit functions properly. (Refer to the attached file, External Checklist #3)
👉 If the nozzle remains stuck after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Warm Water Issue
Q: What should I do if the water is not heating properly on my bidet seat?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Make sure the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the water temperature to the highest level again on the remote or side panel and test the function.
(Refer to the attached file, External Checklist #2)
3.Check if Power Save Mode is enabled.
- When active, if the unit is not in use for an hour, the warm water temperature will automatically turn off.
- It will turn back on once the remote/side button is pressed or when the seat sensor detects occupancy.
- To deactivate Power Save Mode, press the power button on the side display (located on the left side of the main unit when facing the toilet) while not seated.
👉 If the issue persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Leaking Issue
Q: What should I do if water is leaking from the back, bottom, or side of the bidet seat?
A:
Water leakage may occur due to external factors.
External Checklist (Easy Steps to follow):
1. Check if there is any leakage between the hose and the water inlet (the part where water enters the bidet). (Refer to the attached file, External Checklist #1)
2. Inspect whether the drainage bolt is loose or missing. If so, tighten it or contact us so we can provide a replacement bolt. (Refer to the attached file, External Checklist #2)
👉 If the issue persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if my bidet seat seems to be leaking from the nozzle area?
A:
First, please check the following:
- If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the water should stop within 1–2 minutes.
- If water is dripping from the hole on the right side of the nozzle, this is residual water inside the unit. This will also stop within 1–2 minutes.
If the leaking does not match the above symptoms, it may be caused by external factors.
External Checklist (Easy Steps to follow):
1. Inspect the mesh filter to see if there is a significant amount of debris accumulation. If so, clean the mesh
filter. (Refer to the attached file, External Checklist #1)
👉 If the issue continues after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: Why is the bidet toilet leaking even when it is not plugged in?
A:
Please check the following:
1. If water comes out from the nozzle before or after any bidet functions, it may be due to the automatic nozzle cleaning function.
- In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the small hole on the right side of the nozzle, this is residual water being released from inside the unit.
- This should also stop within 1–2 minutes.
👉 If the leakage does not match cases 1 or 2 above, it may indicate an internal issue. Please contact our support team at support@vovousa.com for further assistance.
LED Issue
Q: Why does the LED light on my bidet appear dim?
A:
If the UV LED light appears dim, this does not indicate a fault with the unit. The dim light is due to the UV sterilizing function, as UV LEDs are invisible to the human eye. If the light were brighter, it would no longer
function properly for sterilization.
However, the issue may also be caused by the LED lens being compromised. Please follow the steps below:
Steps to check the LED lens:
1. Unplug the bidet and remove the seat from the catch plate.
2. Inspect the underside of the seat where the LED lens is located to confirm the lens is present.
- If there is any foreign material on the lens, the view may appear dark. Please clean the lens.
3. If the LED lens is missing, please contact us and provide the requested information as outlined in the attached guide.
👉 If you need assistance, please reach out to our support team at support@vovoeu.com for further assistance.
Q: What should I do if the LED function is not working at all?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Verify that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Replace the remote battery and check if the remote works with other functions. (Refer to the attached file, External Checklist #2)
3. Reset the bidet (Refer to the attached file, External Checklist #3):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Press the LED button on the remote/side panel again and test the function.
👉 If the LED still does not work after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Plug the unit back in.
- Set the seat temperature to the highest level again on the remote/side panel and test the function.
- Please allow up to 5 minutes for the seat temperature to warm up.
3. Check if Power Save Mode is enabled:
- When active, if the unit is not used for an hour, the preset heated seat temperature will automatically turn off.
- It will turn back on when the remote/side panel button is pressed or when the seat sensor detects occupancy.
- To deactivate Power Save Mode, press the power button on the side display (located on the left side of the main unit when facing the toilet) while not seated.
👉 If the heated seat still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Dryer Issue
Q: What should I do if the dryer is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the dryer temperature to the highest level again on the remote/side panel and test the function.
👉 If the dryer still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Deodorization Issue
Q: Why do I hear a fan noise when using the bidet seat?
A:
The noise you are hearing is from the built-in automatic deodorizing function.
- The fan operates when the seat sensor detects human skin.
- It will continue to run for a few minutes even after you stand up.
If you’d like to turn off this function, please follow the steps below:
External Checklist (Easy Steps to follow):
1. Check your remote controller: if there is a deodorization function button (bottom left), press it to turn the deodorization on or off.
- After standing up from the seat, the fan continues to operate for 1 minute (to remove any remaining odors after use).
2. If there is no button on the remote, press the “Dry” button on the side display of the main unit while not seated. This will activate or deactivate the deodorization function, and you will hear a beep sound.
👉 This is the correct way to turn on/off the automatic built-in deodorization function.
If the noise issue continues after adjusting these settings, please contact our support team at
support@vovoeu.com and provide details of the issue.
Q: How do I use or turn off the deodorization function on my bidet seat?
A:
If you hear fan noise while sitting on the bidet seat, it means the deodorization function is active.
- The fan will continue to run for a few minutes even after you stand up.
If you’d like to turn off this function, please follow the steps below:
External Checklist (Easy Steps to follow):
1. Check your remote controller: if there is a deodorization function button (bottom left), press it to turn the deodorization on or off.
- After standing up from the seat, the fan continues to operate for 1 minute (to remove any remaining odors after use).
2. If there is no button on the remote, press the “Dry” button on the side display of the main unit while not seated. This will activate or deactivate the deodorization function, and you will hear a beep sound.
👉 This is the correct way to turn on/off the automatic built-in deodorization function.
If the noise issue continues after adjusting these settings, please contact our support team at
support@vovoeu.com and provide details of the issue.
Power Issue
Q: What should I do if the bidet has no power?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in and check the POWER LED again.
3. Test the bathroom outlet with another electrical appliance (e.g., a hair dryer) to confirm that power is being supplied to the outlet.
4. Press the power button on the side display (located on the left side of the bidet seat when facing the toilet) to make sure the unit is turned on. (Refer to the image in the attached guide)
👉 If the unit still does not power on after following these steps, please contact our support team at
support@vovousa.com for further assistance.
Remote Control/Side Panel Issue
Q: What should I do if the remote control is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED on the unit is turned on. (Refer to the attached file, External Checklist #1)
2. Test the bathroom outlet with another electrical appliance (e.g., hair dryer) to ensure power is being supplied.
3. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the seat temperature to the highest level again on the remote and test the function.
4. Replace the remote control battery and check if the remote is functional by placing your hand on the seat sensor and testing bidet functions. (Refer to the attached file, External Checklist #3–4)
5. Check if the remote is sending a signal when pressing any button by viewing it through your phone camera. (Refer to the attached file, External Checklist #5)
👉 If the remote still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the side panel is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Test the bathroom outlet with another electrical appliance (e.g., a hair dryer) to ensure power is being supplied.
2. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the seat temperature to the highest level again on the side panel.
- Place your hand on the seat sensor and check if any bidet functions operate.
👉 If the side panel still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Installation/Damage Issue
Q: What should I check before installing the bidet seat, and what should I do if there is damage during
installation or delivery?
A:
Please review the installation specifications and check the product condition carefully.
1. Size & Compatibility
- Confirm that your toilet size is compatible with the bidet seat. (Refer to the attached file, External Checklist #1 for size chart)
- Make sure the seat mounting holes and water inlet location align with the specifications provided.
2. Installation Requirements
- Ensure there is a nearby power outlet (120V depending on region).
- Water supply pressure must be minimum 14 psi and maximum 105 psi.
- Electrical requirement: 11 Amps.
3. Damage or Cracks
- Inspect the seat and lid for cracks or scratches before installation.
- If any damage is found upon delivery, please take photos and contact us immediately.
👉 If you experience any size mismatch, installation difficulty, or product damage, please contact our support team at support@vovoeu.com with details and photos.
ETC
Q: What should I do if the light flickers when using the bidet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Verify if the wiring has been sourced directly from the wall and plugged in, as shown in the attached photo.
- If it has been installed this way, separate electrical work with a direct connection will be required.
2. Check if the flickering persists when using an extension cord.
👉 If the flickering continues after checking the above, please contact our support team at
support@vovoeu.com for further assistance.
- Bidet Seat
VB-4000SE, VB-4100SR, VB-6000SE, VB-6100SR
Installation Guide
User Manual
Quick Guide
If you can't solve the problem even after looking at the FAQ,
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Bidet Toilet Seat
Customer Support
- Questions
- User Manual
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Place your hand on the seat sensor and press the Posterior or Feminine button on the remote/side panel to see if the unit is functional.
2. Check if the mesh filter is blocked by debris, which could obstruct the water supply. (Refer to the attached file, External Checklist #2)
3. Inspect the hose connections to see if the rubber packing is blocked by debris. (Refer to the attached file, External Checklist #3)
4. Ensure the stainless steel cover is properly aligned. (Refer to the attached file, External Checklist #4)
5. Check if the T-connector is 7/8 x 7/8 x 1/2. If so, replace it with a 3/8 x 3/8 x 1/2 T-connector. (Refer to the attached file, External Checklist #5)
👉 If the nozzle is still stuck after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Press the nozzle cleaning button to check if the nozzle extends, then press it again to ensure it retracts.
3. Place your hand on the seat sensor (as shown in the photo), then press the Posterior or Feminine button on the remote to confirm if the unit is functional.
4. Clean the Main Strainer Filter to remove any debris. (Refer to the attached file, External Checklist #2)
5. Remove the water pressure regulator if installed. (Refer to the attached file, External Checklist #3)
👉 If no water comes out even after performing these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the nozzle water pressure feels too weak?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the water pressure to the highest level again on the remote/side panel and test the function.
2. After using the Turbo function, note that the water pressure automatically resets to level 1 when switching to Wash or Bidet. Please use the water pressure increase button to adjust the strength.
3. Check if the mesh filter is blocked by debris. If so, remove and clean the mesh filter. (Refer to the attached file, External Checklist #2)
4. Inspect the hose connections to see if the rubber packing is blocked by debris. (Refer to the attached file, External Checklist #3)
5. Ensure the stainless steel nozzle cover is not blocking the water flow. (Refer to the attached file, External Checklist #4)
6. Replace the T-connector if necessary. (Refer to the attached file, External Checklist #5)
7. Remove the mesh filter if required. (Refer to the attached file, External Checklist #6)
8. If water pressure is still weak, consider increasing your household water pressure.
👉 If the issue persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Nozzle Issue
Q: What should I do if the nozzle is stuck and does not move when I press the bidet function?
A:
Please follow the steps below to check external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in and wait a few minutes to check if the POWER LED is steady (not blinking).
2. Press the nozzle cleaning button to confirm the nozzle extends, then press it again to ensure it retracts.
3. Place your hand on the seat sensor (as shown in the attached photo), then press the posterior or feminine button on the remote/side panel to see if the unit functions properly. (Refer to the attached file, External Checklist #3)
👉 If the nozzle remains stuck after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Warm Water Issue
Q: What should I do if the water is not heating properly on my bidet seat?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Make sure the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the water temperature to the highest level again on the remote or side panel and test the function.
(Refer to the attached file, External Checklist #2)
3.Check if Power Save Mode is enabled.
- When active, if the unit is not in use for an hour, the warm water temperature will automatically turn off.
- It will turn back on once the remote/side button is pressed or when the seat sensor detects occupancy.
- To deactivate Power Save Mode, press the power button on the side display (located on the left side of the main unit when facing the toilet) while not seated.
👉 If the issue persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Leaking Issue
Q: What should I do if water is leaking from the back, bottom, or side of the bidet seat?
A:
Water leakage may occur due to external factors.
External Checklist (Easy Steps to follow):
1. Check if there is any leakage between the hose and the water inlet (the part where water enters the bidet). (Refer to the attached file, External Checklist #1)
2. Inspect whether the drainage bolt is loose or missing. If so, tighten it or contact us so we can provide a replacement bolt. (Refer to the attached file, External Checklist #2)
👉 If the issue persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if my bidet seat seems to be leaking from the nozzle area?
A:
First, please check the following:
- If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the water should stop within 1–2 minutes.
- If water is dripping from the hole on the right side of the nozzle, this is residual water inside the unit. This will also stop within 1–2 minutes.
If the leaking does not match the above symptoms, it may be caused by external factors.
External Checklist (Easy Steps to follow):
1. Inspect the mesh filter to see if there is a significant amount of debris accumulation. If so, clean the mesh
filter. (Refer to the attached file, External Checklist #1)
👉 If the issue continues after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: Why is the bidet toilet leaking even when it is not plugged in?
A:
Please check the following:
1. If water comes out from the nozzle before or after any bidet functions, it may be due to the automatic nozzle cleaning function.
- In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the small hole on the right side of the nozzle, this is residual water being released from inside the unit.
- This should also stop within 1–2 minutes.
👉 If the leakage does not match cases 1 or 2 above, it may indicate an internal issue. Please contact our support team at support@vovousa.com for further assistance.
LED Issue
Q: Why does the LED light on my bidet appear dim?
A:
If the UV LED light appears dim, this does not indicate a fault with the unit. The dim light is due to the UV sterilizing function, as UV LEDs are invisible to the human eye. If the light were brighter, it would no longer
function properly for sterilization.
However, the issue may also be caused by the LED lens being compromised. Please follow the steps below:
Steps to check the LED lens:
1. Unplug the bidet and remove the seat from the catch plate.
2. Inspect the underside of the seat where the LED lens is located to confirm the lens is present.
- If there is any foreign material on the lens, the view may appear dark. Please clean the lens.
3. If the LED lens is missing, please contact us and provide the requested information as outlined in the attached guide.
👉 If you need assistance, please reach out to our support team at support@vovoeu.com for further assistance.
Q: What should I do if the LED function is not working at all?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Verify that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Replace the remote battery and check if the remote works with other functions. (Refer to the attached file, External Checklist #2)
3. Reset the bidet (Refer to the attached file, External Checklist #3):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Press the LED button on the remote/side panel again and test the function.
👉 If the LED still does not work after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Plug the unit back in.
- Set the seat temperature to the highest level again on the remote/side panel and test the function.
- Please allow up to 5 minutes for the seat temperature to warm up.
3. Check if Power Save Mode is enabled:
- When active, if the unit is not used for an hour, the preset heated seat temperature will automatically turn off.
- It will turn back on when the remote/side panel button is pressed or when the seat sensor detects occupancy.
- To deactivate Power Save Mode, press the power button on the side display (located on the left side of the main unit when facing the toilet) while not seated.
👉 If the heated seat still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Dryer Issue
Q: What should I do if the dryer is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the dryer temperature to the highest level again on the remote/side panel and test the function.
👉 If the dryer still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Deodorization Issue
Q: Why do I hear a fan noise when using the bidet seat?
A:
The noise you are hearing is from the built-in automatic deodorizing function.
- The fan operates when the seat sensor detects human skin.
- It will continue to run for a few minutes even after you stand up.
If you’d like to turn off this function, please follow the steps below:
External Checklist (Easy Steps to follow):
1. Check your remote controller: if there is a deodorization function button (bottom left), press it to turn the deodorization on or off.
- After standing up from the seat, the fan continues to operate for 1 minute (to remove any remaining odors after use).
2. If there is no button on the remote, press the “Dry” button on the side display of the main unit while not seated. This will activate or deactivate the deodorization function, and you will hear a beep sound.
👉 This is the correct way to turn on/off the automatic built-in deodorization function.
If the noise issue continues after adjusting these settings, please contact our support team at
support@vovoeu.com and provide details of the issue.
Q: How do I use or turn off the deodorization function on my bidet seat?
A:
If you hear fan noise while sitting on the bidet seat, it means the deodorization function is active.
- The fan will continue to run for a few minutes even after you stand up.
If you’d like to turn off this function, please follow the steps below:
External Checklist (Easy Steps to follow):
1. Check your remote controller: if there is a deodorization function button (bottom left), press it to turn the deodorization on or off.
- After standing up from the seat, the fan continues to operate for 1 minute (to remove any remaining odors after use).
2. If there is no button on the remote, press the “Dry” button on the side display of the main unit while not seated. This will activate or deactivate the deodorization function, and you will hear a beep sound.
👉 This is the correct way to turn on/off the automatic built-in deodorization function.
If the noise issue continues after adjusting these settings, please contact our support team at
support@vovoeu.com and provide details of the issue.
Power Issue
Q: What should I do if the bidet has no power?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in and check the POWER LED again.
3. Test the bathroom outlet with another electrical appliance (e.g., a hair dryer) to confirm that power is being supplied to the outlet.
4. Press the power button on the side display (located on the left side of the bidet seat when facing the toilet) to make sure the unit is turned on. (Refer to the image in the attached guide)
👉 If the unit still does not power on after following these steps, please contact our support team at
support@vovousa.com for further assistance.
Remote Control/Side Panel Issue
Q: What should I do if the remote control is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED on the unit is turned on. (Refer to the attached file, External Checklist #1)
2. Test the bathroom outlet with another electrical appliance (e.g., hair dryer) to ensure power is being supplied.
3. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the seat temperature to the highest level again on the remote and test the function.
4. Replace the remote control battery and check if the remote is functional by placing your hand on the seat sensor and testing bidet functions. (Refer to the attached file, External Checklist #3–4)
5. Check if the remote is sending a signal when pressing any button by viewing it through your phone camera. (Refer to the attached file, External Checklist #5)
👉 If the remote still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the side panel is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Test the bathroom outlet with another electrical appliance (e.g., a hair dryer) to ensure power is being supplied.
2. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Set the seat temperature to the highest level again on the side panel.
- Place your hand on the seat sensor and check if any bidet functions operate.
👉 If the side panel still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Installation/Damage Issue
Q: What should I check before installing the bidet seat, and what should I do if there is damage during
installation or delivery?
A:
Please review the installation specifications and check the product condition carefully.
1. Size & Compatibility
- Confirm that your toilet size is compatible with the bidet seat. (Refer to the attached file, External Checklist #1 for size chart)
- Make sure the seat mounting holes and water inlet location align with the specifications provided.
2. Installation Requirements
- Ensure there is a nearby power outlet (120V depending on region).
- Water supply pressure must be minimum 14 psi and maximum 105 psi.
- Electrical requirement: 11 Amps.
3. Damage or Cracks
- Inspect the seat and lid for cracks or scratches before installation.
- If any damage is found upon delivery, please take photos and contact us immediately.
👉 If you experience any size mismatch, installation difficulty, or product damage, please contact our support team at support@vovoeu.com with details and photos.
ETC
Q: What should I do if the light flickers when using the bidet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Verify if the wiring has been sourced directly from the wall and plugged in, as shown in the attached photo.
- If it has been installed this way, separate electrical work with a direct connection will be required.
2. Check if the flickering persists when using an extension cord.
👉 If the flickering continues after checking the above, please contact our support team at
support@vovoeu.com for further assistance.
- Bidet Seat