1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
Bidet Toilet Seat
Customer Support
- Questions
- User Manual
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure feels too weak?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure suddenly becomes too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle comes out but water does not come out from the nozzle?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Nozzle Issue
Q: What should I do if the nozzle is stuck and does not move when I press the bidet function?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle does not retract after use?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle extends only halfway?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if only the rhythm mode does not operate?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the bidet functions do not work, but the nozzle cleaning operates without water discharge?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Warm Water Issue
Q: What should I do if the water is not heating properly on my bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Leaking Issue
Q: What should I do if water is leaking from the back, bottom, or side of the bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if water leaks around the nozzle?
1️⃣ Start with the INTERNAL CHECKLIST (advanced troubleshooting and parts inspection) and identify the parts required.
👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.
Q: What should I do if water leaks around the nozzle even when the unit is powered off?
1️⃣ Start with the INTERNAL CHECKLIST (advanced troubleshooting and parts inspection) and identify the parts required.
👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.
Q: What should I do if water leaks near the nozzle and drips into the toilet bowl?
1️⃣ Start with the INTERNAL CHECKLIST (advanced troubleshooting and parts inspection) and identify the parts required.
👉 Once you have completed the INTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and inform us of the replacement parts needed.
Q: What should I do if water leaks from the front or side of the nozzle?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
LED Issue
Q: What should I do if the LED function is not working at all?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Dryer Issue
Q: What should I do if the dryer is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Deodorization Issue
Q: Why do I hear a fan noise when using the bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: How do I use or turn off the deodorization function on my bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Power Issue
Q: What should I do if the bidet has no power?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Remote Control Issue
Q: What should I do if the remote control is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
ETC
Q: What should I do if the LED on the main unit is flashing?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the toilet light flickers when using the bidet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
- Bidet Seat
VB-4000SE, VB-4100SR, VB-6000SE, VB-6100SR
Installation Guide
User Manual
Quick Guide
If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.
Bidet Toilet Seat
Customer Support
- Questions
- User Manual
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure feels too weak?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle water pressure suddenly becomes too strong?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle comes out but water does not come out from the nozzle?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Nozzle Issue
Q: What should I do if the nozzle is stuck and does not move when I press the bidet function?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle does not retract after use?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the nozzle extends only halfway?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if only the rhythm mode does not operate?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the bidet functions do not work, but the nozzle cleaning operates without water discharge?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Warm Water Issue
Q: What should I do if the water is not heating properly on my bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Leaking Issue
Q: What should I do if water is leaking from the back, bottom, or side of the bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if water leaks around the nozzle?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking Internal Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if water leaks around the nozzle even when the unit is powered off?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking Internal Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if water leaks near the nozzle and drips into the toilet bowl?
1️⃣Proceed with the Internal Checklist(advanced checks & part replacement).
👉 If the issue still continues after checking Internal Checklist, please contact our support team
support@vovoeu.com with the requested information for us to send you the replacement parts.
Q: What should I do if water leaks from the front or side of the nozzle?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
LED Issue
Q: What should I do if the LED function is not working at all?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Dryer Issue
Q: What should I do if the dryer is not working properly?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Deodorization Issue
Q: Why do I hear a fan noise when using the bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: How do I use or turn off the deodorization function on my bidet seat?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Power Issue
Q: What should I do if the bidet has no power?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Remote Control Issue
Q: What should I do if the remote control is not working?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
ETC
Q: What should I do if the LED on the main unit is flashing?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
Q: What should I do if the toilet light flickers when using the bidet?
1️⃣ Start with the EXTERNAL CHECKLIST(basic troubleshooting).
2️⃣ If the issue persists after completing the External Checklist, move on to the INTERNAL CHECKLIST (advanced checks & part replacement) and indicate which parts are needed.
👉 If the issue still continues after following the EXTERNAL CHECKLIST, please contact our support team at
support@vovousa.com and let us know which replacement parts are required by checking the INTERNAL CHECKLIST.
- Bidet Seat