Smart Bidet Toilet
Customer Support
- Questions
- User Manual
Flushing Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Make sure the water supply valve is 100% open.
2. Check if the bidet is installed correctly. (Refer to the image below)
- If the unit is not connected directly to the main water and an additional hose is used, water pressure may be reduced.
- In this case, replace the adapter and hose, or connect the unit directly to the water main.
3. If you have A type (Solution 2 in the image), check if the rubber packing is damaged due to excessive pressure.
- Reinstall the hose and packing if necessary.
- If the rubber packing is severely damaged, replace it.
(Refer to the attached file, External Checklist #1)
4. If you have B type (Solution 1 in the image), check if the strainer filter is blocked with debris.
- Debris may not always be visible, but it can still obstruct the water supply.
- Clean the strainer filter under running water using a toothbrush.
(Refer to the attached file, External Checklist #2)
5. Detach the upper bidet part from the lower ceramic part, remove the water pressure valve (Neoperl) inside the unit, and
reconnect the water supply and ceramic unit.
(Refer to the attached file, External Checklist #3)
6. Press the manual flushing button to check if the water pressure creates a full circle in the bowl.
- If not, increase the overall household water pressure.
(Refer to the attached file, External Checklist #4)
👉 If the flushing issue persists after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the rim jet keeps leaking even when the unit is unplugged?
A:
If the rim jet continues leaking even when the bidet is unplugged, it may indicate debris inside the flushing unit.
👉 Please do not attempt self-repair. Contact our support team immediately at
support@vovoeu.com for assistance.
Q: What should I do if the auto flush function is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Check that the LED on the main display is stable and does not blink.
3. Replace the battery inside the remote controller, and check if the remote works by pressing the nozzle cleaning button.
(Refer to the attached file, External Checklist #2)
4. Check if the auto flush button is activated on the remote.
(Refer to the attached file, External Checklist #3)
5. While seated, check if other functions such as wash or dry are working.
(Refer to the attached file, External Checklist #4)
👉 If the auto flush still does not work after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Open the seat and the seat cover.
- Plug the unit back in.
2. Turn on the auto open and close function again on the remote and test the function.
👉 If the issue persists after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the seat or seat cover does not lift up properly or makes a squeaking noise?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Open the seat and the seat cover.
- Plug the unit back in.
2. Turn on the auto open and close function again on the remote and test the function.
👉 If the issue persists after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Leaking Issue
Q: Why is water leaking from the nozzle area of the bidet seat?
A:
First, please check the following:
1. If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
👉 If the water leakage continues beyond these normal conditions, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the bidet is leaking?
A:
First, please check the following:
- If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
- If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
If the leakage does not match the above normal conditions, please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the hose or the strainer filter is blocked by debris, which could obstruct the water supply. If so, clean the strainer filter under running water with a toothbrush. (Refer to the attached file, External Checklist #1)
2. Inspect whether the drainage bolt is loose or missing. If so, tighten it or contact us so we can provide a replacement bolt. (Refer to the attached file, External Checklist #2)
3. Ensure the upper bidet part and the lower ceramic part are properly aligned, with the two O-rings in place. (Refer to the attached file, External Checklist #3)
👉 If the leakage persists after following the above steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: Why is the bidet toilet leaking even when it is not plugged in?
A:
First, please check the following:
1. If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
👉 If the water leakage continues beyond these normal conditions, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if there is a leak from the ceramic side of the bidet toilet?
A:
First, please check the following:
1. If water comes out from the nozzle before or after any bidet functions, this may be due to the automatic nozzle cleaning function. In this case, the leakage should stop within 1–2 minutes.
2. If water is leaking from the hole on the right side of the nozzle, this is residual water inside the unit, which will also stop within 1–2 minutes.
👉 If the water leakage continues beyond these normal conditions, please contact our support team at
support@vovoeu.com for further assistance.
Nozzle Issue
Q: What should I do if the nozzle is stuck and not moving when I press the bidet function?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Check if the remote controller is working by pressing the Power Save Mode button and confirming if the main unit beeps.
3. Press the nozzle cleaning button to check if the nozzle extends, then press it again to ensure it retracts.
4. Place your hand on the seat sensor (as shown in the photo), then press the Posterior or Feminine button on the remote to see if the unit is functional. (Refer to the attached file, External Checklist #3)
👉 If the nozzle is still stuck after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Warm Water Issue
Q: What should I do if the water temperature is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Confirm that the POWER LED is turned on. (Refer to the attached file, External Checklist #1)
2. Reset the bidet (Refer to the attached file, External Checklist #2):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. Set the water temperature to the highest level again on the remote and test the function.
4. Verify if the Power Save Mode is enabled:
- When active, if the unit is not used for an hour, the preset warm water temperature will automatically turn off.
- It will turn back on when the remote/side panel button is pressed or when the seat sensor detects occupancy.
To deactivate Power Save Mode, simply press the Power Save button on the remote controller.
👉 If the water temperature issue persists after these checks, please contact our support team at
support@vovoeu.com for further assistance.
Water Pressure Issue
Q: What should I do if the nozzle water pressure feels too strong?
A:
This issue can usually be resolved by adjusting the settings or water supply.
External Checklist (Easy Steps to follow):
1. If the Posterior or Turbo functions feel too strong, try using the Feminine function with different nozzle positions for a gentler wash.
2. Ensure that the water pressure on the remote is set to the lowest level. (Refer to the attached file, External Checklist #1)
3. If the water pressure is still too high, slightly close the water shutoff valve to reduce the overall water pressure.
4. If the water pressure remains too strong, consider reducing the household water pressure.
👉 If the issue is not resolved after these steps, or if you have any questions, please contact our support team at
support@vovoeu.com with details of the problem.
Q: What should I do if the nozzle extends but no water comes out?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet (Refer to the attached file, External Checklist #1):
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Press the nozzle cleaning button to check if the nozzle extends, then press it again to ensure it retracts.
3. Place your hand on the seat sensor (as shown in the photo), then press the Posterior or Feminine button on the remote to confirm if the unit is functional.
4. Clean the Main Strainer Filter to remove any debris. (Refer to the attached file, External Checklist #2)
5. Remove the water pressure regulator if installed. (Refer to the attached file, External Checklist #3)
👉 If no water comes out even after performing these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the nozzle water pressure feels too weak?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Set the water pressure to the highest level again on the remote and test the function.
3. After using the Turbo function, note that the water pressure automatically resets to level 1 for Wash or Bidet. Please use the water pressure increase button to raise the pressure.
4. Check if the hose or strainer filter is blocked by debris. If so, clean the strainer filter under running water using a toothbrush. (Refer to the attached file, External Checklist #2)
5. Detach the upper bidet part from the lower ceramic part, remove the water pressure valve inside the unit, and then reconnect the water supply to the ceramic unit. (Refer to the attached file, External Checklist #3)
6. Inspect the nozzle stainless steel cover to ensure it is not blocking water flow. (Refer to the attached file, External Checklist #4)
👉 If the water pressure is still too weak after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the nozzle water pressure suddenly feels too strong?
A:
This issue can usually be resolved by adjusting the settings or water supply.
External Checklist (Easy Steps to follow):
1. If the Posterior and Turbo functions feel too strong, try using the Feminine function with different nozzle positions (level 2) for a gentler wash.
2. Ensure that the water pressure on the remote is set to the lowest level. (Refer to the attached file, External Checklist #1)
3. If the water pressure is still too high, slightly close the water shutoff valve to reduce the overall water pressure.
4. If the water pressure is still too high, reduce the water pressure in your household.
👉 If the issue is not resolved after these steps, please contact our support team at
support@vovoeu.com with details of the problem.
LED Issue
Q: What should I do if the LED function is not working at all?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #2)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Press the LED button again on the remote to see if the LED function is operational.
3. Press any button on the remote to check if the unit is functional. (Refer to the attached file, External Checklist #2)
4. If there is no light in the remote when pressing any button, replace the battery in the remote and check if it works with other functions.
👉 If the LED still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Heated Seat Issue
Q: What should I do if the heated seat is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet. (Refer to the attached file, External Checklist #2)
- Unplug the unit.
- Plug the unit back in.
3. Set the seat temperature to the highest level on the remote and test the function.
4. Verify if the Power Save Mode is enabled:
- When active, if the unit is not in use for an hour, the preset heated seat temperature will automatically
turn off.
- It will turn back on when the button on the remote/side panel is pressed or when the seat sensor detects
occupancy.
- To deactivate Power Save Mode, simply press the Power Save button on the remote controller.
👉 If the heated seat still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Dryer Issue
Q: What should I do if the dryer is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER or SAVE LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. Set the dryer temperature to the highest level on the remote and test the function again.
👉 If the dryer still does not work after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Deodorization Issue
Q: What should I do if the deodorizer is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Plug the unit back in.
2. On the remote, press the deodorization button to turn the function on.
👉 If the deodorizer still does not work after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if I hear noise when seated on the bidet toilet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Press the deodorizer button to turn it OFF, then sit on the seat and check if the noise disappears.
(Refer to the attached file, External Checklist #1)
2. The noise you hear may be from the automatic deodorizer, which activates when the seat sensor detects human skin.
- This function can be turned ON or OFF using the remote controller.
👉 If the noise persists even after turning off the deodorizer function, please contact our support team at
support@vovoeu.com for further assistance.
Power Issue
Q: What should I do if the bidet has no power?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. Check the bathroom outlet with a different electrical appliance (e.g., hair dryer) to see if power is being supplied to the outlet.
4. Push the power button on the side display (left side of the bidet seat when facing the toilet) to make sure the unit is turned on.
(Refer to the image in the attached guide)
👉 If the unit still does not power on after following these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if my bidet is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on.
(Refer to the attached file, External Checklist #1)
2. Reset the bidet. (Refer to the attached file, External Checklist #3)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
3. After a few minutes, check if the POWER LED is turned on without blinking.
👉 If the bidet still does not work after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Remote Control Issue
Q: What should I do if the remote control is not working properly?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the POWER LED is turned on to confirm that the unit has power.
(Refer to the attached file, External Checklist #1)
2. Test the outlet with another electrical appliance to see if power is being supplied.
3. Reset the bidet:
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
- Press any button on the remote to check if the remote is working.
4. Replace the battery inside the remote controller and check if it is functional by pressing the nozzle cleaning button.
(Refer to the attached file, External Checklist #2–3)
5. Place your hand on the seat sensor and press a bidet function button to see if the unit is operational.
(Refer to the attached file, External Checklist #3)
6. Check if the remote is sending a signal when pressing any button by using your phone camera.
(Refer to the attached file, External Checklist #4)
👉 If the remote still does not work after these steps, please contact our support team at
support@vovoeu.com for further assistance.
ETC
Q: What should I do if the circuit breaker keeps tripping when using bidet functions?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Check if the circuit breaker trips when using another product with more than 1,600W connected to the same outlet as the bidet.
(Refer to the attached file, External Checklist #1)
👉 If the breaker continues to trip after this check, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the light flickers when using the bidet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Verify if the wiring has been sourced directly from the wall and plugged in, as shown in the attached photo.
- If it has been installed this way, separate electrical work with a direct connection will be required.
2. Check if the flickering persists when using an extension cord.
👉 If the flickering continues after checking the above, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if there is an odor coming from the toilet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. After flushing, check if there is water left inside the toilet bowl.
(There should be water roughly the size of half a soccer ball)
- If there is no water in the bowl, odors from the drain pipe may come up and cause a bad smell.
2. After flushing, check if any waste or dirty water is coming out around the base of the toilet.
- Make sure the wax ring (used to seal between the drain pipe and the toilet base) is installed properly.
(Refer to the installation manual for wax ring installation details)
3. If the toilet has been used for more than 2–3 months, clean the inside of the toilet and the bidet regularly.
- Use bathroom cleaner for the inside of the toilet.
- Use a mild detergent for the bidet to avoid damage.
👉 If the odor issue is not resolved after these steps, please contact our support team at
support@vovoeu.com for further assistance.
- Bidet Toilet
TCB-090SA, TCB-090S
Installation Guide
(French)
Quick Guide
(Remote Controller)
If you can't solve the problem even after looking at the FAQ,
try using the VOVO chatbot.
Smart Bidet Toilet
Customer Support
- Questions
- User Manual
Flushing Issue
Q: What should I do if I am experiencing a flushing issue with my bidet toilet?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Make sure the water supply valve is 100% open.
2. Check if the bidet is installed correctly. (Refer to the image below)
- If the unit is not connected directly to the main water and an additional hose is used, water pressure may be reduced.
- In this case, replace the adapter and hose, or connect the unit directly to the water main.
3. If you have A type (Solution 2 in the image), check if the rubber packing is damaged due to excessive pressure.
- Reinstall the hose and packing if necessary.
- If the rubber packing is severely damaged, replace it.
(Refer to the attached file, External Checklist #1)
4. If you have B type (Solution 1 in the image), check if the strainer filter is blocked with debris.
- Debris may not always be visible, but it can still obstruct the water supply.
- Clean the strainer filter under running water using a toothbrush.
(Refer to the attached file, External Checklist #2)
5. Detach the upper bidet part from the lower ceramic part, remove the water pressure valve (Neoperl) inside the unit, and
reconnect the water supply and ceramic unit.
(Refer to the attached file, External Checklist #3)
6. Press the manual flushing button to check if the water pressure creates a full circle in the bowl.
- If not, increase the overall household water pressure.
(Refer to the attached file, External Checklist #4)
👉 If the flushing issue persists after these steps, please contact our support team at support@vovoeu.com for further
assistance.
Q: What should I do if the rim jet keeps leaking even when the unit is unplugged?
A:
If the rim jet continues leaking even when the bidet is unplugged, it may indicate debris inside the flushing unit.
👉 Please do not attempt self-repair. Contact our support team immediately at
support@vovoeu.com for assistance.
Q: What should I do if the auto flush function is not working?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Fully open the water shutoff valve.
- Plug the unit back in.
2. Check that the LED on the main display is stable and does not blink.
3. Replace the battery inside the remote controller, and check if the remote works by pressing the nozzle cleaning button.
(Refer to the attached file, External Checklist #2)
4. Check if the auto flush button is activated on the remote.
(Refer to the attached file, External Checklist #3)
5. While seated, check if other functions such as wash or dry are working.
(Refer to the attached file, External Checklist #4)
👉 If the auto flush still does not work after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Auto Lid Issue
Q: What should I do if the automatic open and close function of my bidet feels too sensitive?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Open the seat and the seat cover.
- Plug the unit back in.
2. Turn on the auto open and close function again on the remote and test the function.
👉 If the issue persists after these steps, please contact our support team at
support@vovoeu.com for further assistance.
Q: What should I do if the seat or seat cover does not lift up properly or makes a squeaking noise?
A:
Please check the following external factors:
External Checklist (Easy Steps to follow):
1. Reset the bidet. (Refer to the attached file, External Checklist #1)
- Unplug the unit.
- Open the seat and the seat cover.
- Plug the unit back in.
2. Turn on the auto open and close function again on the remote and test the function.
👉 If the issue persists after these steps, please contact our support team at
support@vovoeu.com for further assistance.
- Bidet Toilet