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Refund policy

We pride ourselves on providing our customers with the best customer service and support we can. We have all been there, so for any reason; you may return your product to VOVO within 30 days of the purchase date subject to the Return Policy below:
• Our return period is 30 days from the purchased date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
• To be eligible for a return, your item must be unused and return in the same condition you have received in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please note that currently, the customer is responsible for the cost of shipping back to our EU location. Shipping costs are non-refundable.
• Please e-mail us at for further instructions on how to successfully return the product(s) back to VOVO.
  We do not want the return process to be a struggle for our customers, therefore, e-mail us and we will guide you through the process.

Refunds / Exchange
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned product.
  We will also notify you of the status of your refund after inspecting the item.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
  or original method of payment, within 2~5 business days.
• You will be responsible for paying your own shipping costs for returning your product. Shipping costs are non-refundable.
• Delivery time of exchange product may vary depends on where you live.